Returns Policy
Last updated: 2026-06-27
General information
Last updated: 27 June 2026. This Returns Policy / Refund Policy applies to orders placed through the online shop at newrusticsfurniture.com, operated by New Rustics Furniture Company, LLC.
Company details: New Rustics Furniture Company, LLC; registration number: 20101303740; registered address: 6500 E 44th Ave Ste A, Denver, CO 80216, US; country of registration: United States. Contact email: [email protected]; telephone: +1303.990.9311.
Right to return
A customer may have the right to return goods or withdraw from a purchase under the consumer protection laws that apply in United States. This policy does not limit mandatory consumer rights.
Some purchases may be cancellable under applicable federal or state law or under our voluntary policy, but no universal automatic cooling-off period applies to ordinary ecommerce purchases unless we expressly state one.
Return condition
Returned goods should be in proper condition, without signs of excessive use, and where possible in the original packaging with accessories, documents and proof of purchase.
Some goods may be excluded from return by law where relevant, such as personalised or made-to-order items, sealed goods that cannot be returned after opening for hygiene or health reasons, perishable goods, and digital content after supply has begun.
Return process
Before sending goods back, contact us at [email protected] or through the website contact form. Include the order number, the item concerned and the reason for the return.
We will review the request and provide instructions. Do not use a return address unless it has been confirmed for your case.
Return shipping cost
Return shipping costs may be paid by the customer or by the shop depending on the reason for the return and applicable law. If the item is damaged, incorrect or defective, we will review the situation separately.
Damaged, incorrect or defective goods
If you receive a damaged, incorrect or defective item, contact us as soon as possible at [email protected] or +1303.990.9311. Provide the order number, a description of the issue and, where possible, photographs of the item and packaging.
Refunds and exchanges
After receiving and checking returned goods, we will tell you our decision. If a refund is approved, it is made to the same payment method used for the purchase unless separately agreed otherwise.
The time for funds to appear can depend on the bank or payment provider. If an exchange is not separately offered, the customer may return the item and place a new order.
Contact information
Questions about returns, exchanges and refunds can be sent to New Rustics Furniture Company, LLC at [email protected], by telephone at +1303.990.9311 or through the contact form on newrusticsfurniture.com.
Additional policy notes
This page is intended to describe the shop's practical process without adding promises that are not shown elsewhere on the website. Individual order confirmations may contain details specific to that order, but mandatory consumer rights continue to apply.